Our Guarantee

Updated August 2026

At First Press, your satisfaction is our top priority. We stand behind the quality of our work and are committed to ensuring you have a positive experience with our services. Here is how we make that happen.

Our promise to you

We believe in delivering exceptional printing services that meet and exceed your expectations. If for any reason our work does not live up to your standards, we are dedicated to resolving the issue promptly and effectively. Should we be unable to provide a solution that satisfies you, we guarantee a full refund of your purchase.

Handling printing issues

Quality is at the heart of everything we do. In the unlikely event that there is a defect or error in your printed materials attributable to our processes, we will take immediate action to correct it. Simply inform us of the issue within 30 days of receiving your order and provide details or evidence of the problem; often, a clear photograph suffices. Depending on the situation, we may request the return of the defective items at our expense to assess and address the issue thoroughly. Once confirmed, we will promptly reprint your order and expedite both production and delivery to minimize any inconvenience.

Refund policy

Our goal is always to provide a product that meets your needs perfectly. However, if we determine that reprinting your order will not effectively resolve the concern, we will issue a full or partial refund based on the specific circumstances. Additionally, if you received your order as specified but are still not completely satisfied, you have the option to return the products for a full refund, with the cost of return shipping covered by you.

Understanding limitations

While we strive for perfection, certain factors may be beyond our control. Delays or issues arising from circumstances such as late proof approvals or external shipping complications may necessitate adjustments like expedited shipping at additional cost. In cases where you choose to utilize your own shipping methods or accounts, please note that we cannot offer refunds for any shipping-related charges or issues that may occur.

We are here to help

Your trust and confidence are important to us, and we want you to feel assured in choosing First Press for all your printing needs. If you have any questions, concerns, or feedback about our services or satisfaction guarantee, do not hesitate to reach out. Our dedicated customer support team is always ready to assist you and ensure your experience with us is exceptional from start to finish.

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